DOLPHIN WATER SOLUTIONS LTD
Dolphin Water Solutions Ltd is a UKAS accredited water treatment equipment manufacturing and supply company incorporating the resources of two service divisions: the domestic market is covered by Softener Services and Ward UK, our commercial service division.
This has established us as a strong market force combining manufacturing, design, supply and maintenance in both the domestic and commercial sector.
Our client base covers a wide spectrum from individual plumbing and heating engineers, mechanical engineering and facilities maintenance companies and onto national accounts which include numerous household names.
Ward UK are experts in water treatment, with a wealth of experience in supplying the best commercial water softener and filter solutions. Based in Essex, we serve customers across the UK.
Softener Services have provided domestic water softener servicing, maintenance and repairs across the UK, satisfying many thousands of homeowners since 1999.
QUALITY SERVICE & PERSONAL COMMITMENT
Our business philosophy is based on the establishment of long term client relationships achieved through quality service and personal commitment to the completion of successful contracts – in short to give the customer exactly what they need, provide quality products and to keep it simple.
Correcting clients’ water problems is a personal relationship. No single mass-produced item will provide the uniform solution for all people – this makes problem water solving individual to customer activity. The problems can differ and our diagnosis may differ – for this reason the design, installation and service are just as valuable in our client / supplier relationship as the equipment that we may eventually provide.
Our simple and straightforward way of working would include:
- Find out what the client expects from our products
- Form an understanding of how water treatment may have a bearing on the client’s business
- Determination of the client needs as their perception of requirements may not necessarily be correct
- Offer the best product most suited to the application
- Ensure correct installation of the products
- Provide operational training
- Provide after sales back-up
- Provide planned maintenance throughout the life cycle of our products
We look forward to both the technical and commercial challenges of the future and are confident that the wealth of experience and expertise within Dolphin Water Solutions will guarantee that you are completely satisfied.
COMMUNICATION & PARTNERSHIPS
Whether it be an emergency call out, a scheduled maintenance visit, a repair or a new installation project, we will endeavour to keep you informed every step of the way. Our in-house procedures will ensure that you know who, what and when any kind of contact is planned or being carried out by ourselves.
Reviews are also carried out internally with key personnel and site engineers to ensure the work being carried out is relevant, cost effective and to a high standard.
This again ensures that YOU the customer are happy.
WORKING HAND IN HAND
Although we always offer the complete package – design, supply and install – occasionally clients may prefer to use their own installation engineers. In such cases we are pleased to act as advisors and suppliers.
We also have a working relationship with IPHE and various manufacturers of water using equipment requiring specialist treatment, and indeed are endorsed by them too.
The diagram encapsulates the culture of Dolphin Water Solutions, demonstrating the support services in place together with the care and attention dedicated to helping YOU.
Our after sales service is as important as the initial sale, every single member of our staff has a working knowledge of our products and will endeavour to assist you with all queries immediately.
Dolphin Water Solutions Ltd has gained accreditation (by UKAS) to provide certification to ISO 9001, ISO 14001 & ISO 18001 Quality Management Systems Standard...Read more >
Ward UK’s business development manager, Kevin Miller, explains why commercial water treatment opportunities are a viable consideration with the right back up and support...Read more >
Steve Davis, business development manager at Dolphin Water Solutions, explains why following a few simple rules when specifying a water softener is so important...Read more >
The new Genus CA Water Softener range from Dolphin Water Solutions offers installers an easy and simple installation without the need for any kind of electrical supply...Read more >
WHY CHOOSE US
HEALTH & SAFETY
The health & safety of all staff, employees, clients, associates, customers, contractors, consultants, visitors and members of the public is of paramount importance to us at Dolphin Water Solutions.
Senior Management have considered and continually review the health & safety and environmental legislation when considering their responsibilities in the setting of the company’s health & safety policy objectives.